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Consumer guarantees

How to Exchange a Jacket:

It is important to understand the size guide which is based on body measurements. Sometimes, a customer may order a wrong size, or may overlook the size guide. In such an event, leatherjacketshop “may” exchange an item but it is not required to do so under the Consumer Laws.

-  Please sends an email to sales@leatherjacketshop.com.au

-  Describes the problem with the item

-  Waits for a response by email. Sometimes, it is hard to determine what has happened over the phone.

Possible Solutions:

-  Leatherjacketshop may exchange an item with a different size if the size is available in such an event the Customer should return the item through Australia post, or by Hand.

-  Customer bears shipping cost for sending the item, along with sending a satchel for return postage. We may ask the Customer to bear the cost of International postage. The reason for asking the Customer to do so is we (Leatherjacketshop) has provided an item which involves the cost of leather, stitching, postage and taxes based on the requirement of a customer purchase.

-  Customer may choose to swap the design and may choose a different design from https://www.leatherjacketshop.com.au/shipped-in-24-hours

-  We cannot exchange a custom order, whether the measurements are correct or not.

-  The Consumer Guarantees defined by the Department of Consumer Affairs and ACCC are as follows.

Minor problems with products

A minor problem can be fixed within a reasonable time.

Consumers must give the supplier the chance to fix the problem. The store (Leatherjacketshop) chooses whether to:

-  provide a replacement that is identical, or of similar value.

-  repair the product within a reasonable time, or.

-  give a refund.

The consumer’s rights to a remedy apply to the replacement product in the same way as the original product.

When consumers do not have the right to return a product

Consumers do not have a right to return a product if they:

-  changed their mind and no longer want the product.

-  ordered the wrong product.

-  found the product cheaper elsewhere.

-  found a better product elsewhere.

-  were aware of the relevant fault before buying the product - for example, if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online.

-  damaged the product by misusing it - for example, if they dropped a mobile phone in the water.

-  used the product for a long time and the problem is as a result of usual wear and tear..

An in-store refund policy is not a cooling-off period. Unlike door-to-door sales and telemarketing contracts, standard consumer purchases do not have an automatic 'cooling-off' period, unless one is stated in the terms and conditions.

Leatherjacketshop, does not have a refund policy.

It may be difficult for a consumer to return a product if they do not have a receipt or other proof of purchase. For more information, view our Receipts and other proof of transaction page. However, a Consumer can provide his/her order number as a proof of purchase.

Refunds for change of mind

Generally, a store (Leatherjacketshop) does not have to give a refund or replacement if a customer simply changes their mind about a product. We do not offer exchange, refunds, returns on Custom made items whether a customer provides us correct or incorrect body measurements.

This applies to any/all itmes listed under the following tab

https://www.leatherjacketshop.com.au/sale

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

Examples only (outcomes may differ in individual cases):

Huyen purchased a handbag as a gift for her daughter, but discovered the next day that her daughter had also purchased a similar handbag. She returned to the store and asked if she could return it. The store told her that as there was nothing wrong with the handbag, they did not have to give her a refund, exchange or store credit.

Maxine bought a pair of shoes online, but when she tried them on at home she realised she had ordered the wrong size by mistake. Maxine contacted the store to exchange them for a bigger size, but the store did not have any left in the size she wanted.

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Address :
4 Mombassa Drive, Wollert,
Melbourne,
Victoria - 3750
Austrailia.
Tel : +65400 802 984
Email : info@leatherjacketshop.com.au
Latitude: 37 deg 36 min 35.3376 sec S Longitude: 145 deg 0 min 52.9776 dec E
$129.99 - $499.99 Premium Leather Jacket Image